Training Initiatives

Review recent training initiatives along with components that contributed to each program’s success.

Annex Cloud

January 2023-Present

  • Developed the company’s first formal enablement strategy, resulting in-

    • 117 self-guided product and integration lessons for employees

    • 28 product training lessons for clients

    • 17 Partner enablement modules

    • 40 live training sessions

  • Managed end-to-end LMS operations- adoption, content creation and strategy, system maintenance, and analytics reporting.

  • Partnered with Product Management, Customer Success, and Sales to provide ongoing training.

  • Conducted data-driven analysis to optimize content effectiveness and user engagement.

Artifacts

Training Script

Training Deck

Live Training

Employee LMS

Customer LMS

Yotpo

November 2021-January 2023

  • Collaborated with product teams to design and implement 115 self-guided product trainings, reducing time-to-first-account by 50% for loyalty products and 25% for UGC/SMS.

  • Led cross-functional collaboration between Product, Customer Success, and Sales teams to drive product adoption through training initiatives.

  • Established and maintained feedback loops between user-facing teams and product development, directly influencing product roadmap priorities.

  • Conducted regular training needs analysis to identify product friction points and opportunities for improvement in user experience.

  • Managed end-to-end LMS operations, including content strategy, system maintenance, and analytics reporting.

Artifacts

Training Project Management